Privacy Policy – Heat Exchange

HEAT EXCHANGE LLC Privacy Policy

Last Updated 3/30/2021

1. Introduction

HEAT EXCHANGE LLC (“HEAT EXCHANGE”, “we”, “us”, or “our”) operates the website located at https://Heat Exchanges.com/ , other related websites and mobile applications (collectively, the “Site”). This Privacy Policy explains HEAT EXCHANGE’s privacy practices that apply to the services (collectively, the “Services”) provided through the Site.

Please read the Privacy Policy carefully so that you can understand how HEAT EXCHANGE collects, uses, and discloses information and Data from and/or about you when you use the Site or the Services.

By using the Site you are consenting to the use and disclosure of your personal information as outlined in this Privacy Policy. You provide us, all in accordance with applicable laws, the phone numbers in your mobile address book on a regular basis, including those of both users of our services and all other contacts on your device.

We will not engage in any activity with Google Play or the Apple Itunes Store, including making our Products available via Google Play or Apple Itunes Store, that interferes with, disrupts, damages, or accesses in an unauthorized manner the devices, servers, networks, or other properties or services of any third party including, but not limited to, Google or any Authorized Provider. We may not use user information obtained via Google Play or the Apple Itunes Store to sell or distribute Products outside of Google Play or Apple Itunes.

2. Personal Information

We will only use your personal information as set forth in this Privacy Policy.

To provide services you will be asked to create an account. You will need a username and password to access that account. When you create your account HEAT EXCHANGE will ask for personal information. Personal information will not be collected without your entry onto the Site. Entering personal information onto our site is acquiescing to HEAT EXCHANGE’s privacy practices. We may collect or receive your personal information directly from you, or indirectly from you. Some forms of indirect collection are through your activity on our site and through our services, your browser, vendors, suppliers, and third party advertisers.

The Personal Information we collect or maintain may include:

Your name, gender, age, address, email address, username, password, photographs, social media network account information, email account information, geographic location, government issued identification, and other registration information you choose to disclose in connection with your account;
Information about the computer or mobile device you are using, such as what Internet browser you use, the kind of computer or mobile device you use, and other information about how you use the Site;
Login credentials used from third party sites such as Facebook, Google, etc., if you choose to log in from the third party site;
Import contacts from your cellular, mobile device, or tablet’s phone books contact list;
Any information you input for your profile such as name associated with you profile, biography, description, user reviews, ratings, your favorites, followers, items sold, items purchased, items reviewed, items listed, number of items listed, comments posted, and information you decide to share via social media networks. PLEASE NOTE YOUR USER NAME AND PROFILE PICTURE ARE AVAILABLE TO THE PUBLIC WHEN YOU USE OUR SITE AND SERVICES.
Device specific information such as the hardware model, operating system, app usage, debugging information, mobile network, and device identifiers.
Location information from various technologies to determine location, time zone, IP address, GPS, Wi-Fi access points, and mobile towers.
Log data and usage information which collects and tracks your activity on our site, time stamp logs of visits on our site and usage of our services, duration of visit, history of content clicked and interacted which includes advertisements and click stream information during your visit on our site and usage of our services.
Cookies may be used to collect the date and time of your visit, browsing history, preferences, user name, password, log in credentials, relevant advertisements and click stream information.
Anything transmitted during a Chat session on our site and through use of our services is stored in our system as a chat message. Any information you choose to share via Chat is NOT mined for information. It is stored separately.
Other information you input into the Site or related Services.

Please Note: WHILE WE PROTECT ANY INFORMATION YOU ENTER ONTO OUR SITE THAT INFORMATION MAY BE PUBLISHED TO THE PUBLIC THROUGH THIRD PARTIES THROUGH OUR SITE AND SERVICES. THIS INFORMATION MAY BE AVAILABLE TO OTHER USERS AND THE GENERAL PUBLIC. PLEASE REVIEW THE INFORMATION YOU ENTER ONTO OUR SITE.

3. Use and Disclosure of Personal Information

We may use your Personal Information for the following purposes (subject to applicable legal restrictions):

To provide you with Services;
To improve the services offered by performing quality reviews and similar activities;
To create aggregate statistics relating to the use of the Service;
To notify you when Site updates are available;
To confirm your account is being used within the Terms of Service;
To protect your account from any illegal or unauthorized use;
To market and promote the Site and the Services offered to you through the Site;
To promote advertisement via ad placement. Information is shared via de-identification in an aggregated form for monitoring and reporting the effectiveness of the advertisement. This information is shared with the advertiser and internally for analysis;
To provide storage from third party vendors and services providers (ex. Cloud storage);
To obtain customer support from third party service providers;
To analyze the use of services non-identifying information may be shared with analytic providers;
To obtain your location in order to promote advertisements near your location;
To use any photograph you upload for advertisement purposes to promote our Site and Services;
To use any photograph you upload along with your username for your participation in some Services on our Sites;
To connect you with users from your phone’s contact list that are also using the Services;
To connect you with users from your phones email address that are also using the app;
To connect you to any Social media accounts and share with friends or the public;
To post public information in connection with our site and services. The information shared includes your username, email address, photograph, location, contact number, and any information you list in your profile, Chat, or choose to share via social media networks;
To fulfill any other purpose for which you provide us Personal Information; and
For any other purpose for which you give us authorization.

We may communicate with you by email or in app notifications in connection with our Services. We may send you direct marketing communications and information about our Services that we consider of interest to you. In each communication we will provide an “opt out” or “unsubscribe” feature to stop the transmission of further communications of this nature. If you opt out or unsubscribe to these emails we reserve the right to send non-marketing and advertisement correspondences to notify you about transactions, your relationship with us, updates to our Privacy Policy and Terms of Use.

You can “opt out” of receiving direct marketing or market research information by emailing us at mailto:privacy@heatexchange.com

Your device information allows these functions in our app:

To connect your contacts from your cellular, mobile device, or tablet when using the “Connect to Contacts” feature. This allows you to connect with other users from your phone contact list that are using our site and services.
Show your location for users located near you that are using our site and services.
Obtain internet connection status, make API calls, and send and retrieve data to and from our servers.
To confirm internet connectivity for use of our site and services.
Access your cellular, mobile device, or tablet’s camera and photo library to upload and send photos on your profile and in chat.
To save photos to your cellular, mobile device, or tablet via storage or photo library.
Use Power Manager Wake Locks to keep your cellular, mobile device, or tablet from screen dimming or sleeping.
To access the Apple Itunes Store or Google Play store for in-app purchases.
Permission to use voice-activation and microphone to input information in connection with the use of our site and services.

We may also disclose Personal Information that we collect or you provide as permitted or allowed by law, as follows:

To contractors, service providers and other third parties we use to support our business and generate income;
As required by law, regulation, subpoena, court order, legal process or government request;
When we believe in good faith that disclosure is necessary to protect your safety or the safety of others, to protect our rights, to investigate fraud; and
To a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution or other sale or transfer of some or all of HEAT EXCHANGE’s assets, whether as a going concern or as part of bankruptcy, liquidation or similar proceeding, in which Personal Information maintained by the Site is among the assets transferred.
Contacts imported from your phone’s contact list will NOT be published or disclosed to any party unless as required by law as set forth in (b) above.

AT ANY TIME YOU MAY CONTACT US TO REQUEST A CHANGE IN THE INFORMATION WE COLLECT AND DISCLOSE. TO MAKE ANY CHANGES PLEASE EMAIL PRIVACY@HEATEXCHANGE.COM

5. Third Party Hosting

From time to time we may use third party businesses for interfaces, platforms, software, storage, and other tools to provide Services on this site.

6. Third Party Sites

This site contains links to other sites. HEAT EXCHANGE is not responsible for the privacy policies of any site linked to this website and not wholly owned and controlled by HEAT EXCHANGE, its affiliates and subsidiaries. We encourage users to be aware when you leave our Site to review any privacy policy of a non-HEAT EXCHANGE site.

7. Non-personal Information Collected

We may collect non-personal information and data from your visit on our Site and use of our Services. As you use the Site or the Services, certain information may be actively and/or passively collected by Cookies, navigational data like Uniform Resource Locators (URLs) and third party tracking services, including:

Site Activity Information. We may keep track of some of the actions you take on the Site, such as the content of searches you perform on the Site.
Access Device and Browser Information. When you access the Site from a computer or other device, we may collect anonymous information from that device, such as your Internet protocol address, browser type, connection speed and access times.
Cookies. A cookie is a small file containing a string of characters that is sent to your computer when you visit a website. When you visit the Site again, the cookie allows that site to recognize your browser. Cookies may store unique identifiers, user preferences and other information. You can reset your browser to refuse all cookies or to indicate when a cookie is being sent. However, some Site features or services may not function properly without cookies. We use cookies to improve the quality of our service, including for storing user preferences, tracking user trends and providing relevant advertising to you. If you disable or refuse Cookies some of the services on our site and app may not function properly or be inaccessible. Refusing or disabling Cookies MAY NOT stop tracking, even if you delete Cookies. Our site and services use Google Analytics to collect and analyze information about use of our services and report on activity and trends. Google Analytics also collects information regarding the use of other websites you visit. You may learn more about Google Analytics by going to Google’s website.
Real-Time Location. We use GPS technology to collect real-time information about the location of your device. This is to better promote products offered to you and disclose product proximity near you.
Do-not-track signals. We do not respond to “do-not-track” signals. Navigation to our site may be tracked.

Third party tracking. We do allow users activities on the Site to be tracked by third parties.

Target Advertising. Third parties collect information about your online activities through various technological tools. Third parties use the collected information to provide interest-based advertisements on other websites. We do allow your information to be collected for target advertising.

8. Anonymized Information

We may use information about you and your use of the Site or Services that has been anonymized without restriction.

9. Security of Information Collected

We follow generally accepted industry standards to protect the information submitted to us, both during transmission and once we receive it. However, since the Internet is not a 100% secure environment, we cannot guarantee, ensure, or warrant the security of any information you transmit to us. There is no guarantee that information may not be accessed, disclosed, altered, or destroyed by breach of any of our physical, technical, or managerial safeguards. Even though there are many benefits to using this Site, as with all electronic communications there are some risks such as (i) failure of hardware, software and/or Internet connections; we are not responsible for failures, distortions, delays, or other problems resulting from equipment configuration, connection, signal power, hardware, software or any equipment used to access the internet; and (ii) no guarantee that the confidentiality or security of electronic transmissions via the Internet can be assured due to potentially unsecure computers and links. This could result in your data becoming lost or intercepted during transmission. It is your responsibility to protect the security of your login information and to use good judgment before deciding to send information via the Internet. Please note that e-mails and other communications you send to us through our Site are not encrypted, and we strongly advise you not to communicate any confidential information through these means.

10. Modification or Deletion of Information

You can update some of your personal information through our Site. You can also close your online account by emailing us at mailto:privacy@heatexchange.com. We may, however, retain a copy of the information for archival purposes, and to avoid identity theft or fraud.

11. Violations of this Privacy Policy

You should report any violations of this Privacy Policy to us by sending an email to mailto:contactus@heatexchange.com

12. Children and Minors

HEAT EXCHANGE does not knowingly allow individuals under the age of 18 to create accounts that allow access to our Site or use the Services. If you are below the age of 18 you are not permitted to use this Site or the Services. Pursuant to 47 U.S.C. Section 230(d) as amended, HEAT EXCHANGE hereby notifies you that parental control protections (such as computer hardware, software, or filtering services) are commercially available that may assist you in limiting access to material that may be harmful to minors.

13. Changes to our Privacy Policy

We may change this Privacy Policy from time to time in the future. We will post any revised version of the Privacy Policy on this page and at other places we deem appropriate. Continued use of the Site or the Services following notice of such changes will indicate your acknowledgement of such changes and agreement to be bound by the terms and conditions of such changes. By using the Site or the Services, you are agreeing to our collection, use and disposal of Personal Information and other data as described in this Privacy Policy, both as it exists now and as it is changed from time to time.

14. Questions and How to Contact Us

Know Your Farmer is a business entity licensed and registered by the laws of the State of Tennessee.

If you have any questions, concerns, complaints or suggestions regarding our Privacy Policy or otherwise need to contact us, please email us at contactus@heatexchange.com or contact us by US postal mail at the following address:

HEAT EXCHANGE LLC

54, RBI Colony,

Anand Nagar, Bengaluru – 560024.

15. Legal Correspondence

All legal correspondence shall be sent to HEAT EXCHANGE at the address above.

16. Third Party Service Providers

This site uses third parties to provide services to this site and app. Below is a link to each Third Party Servicer’s Privacy Policy.

17. State Privacy Rights

California

Shine the Light Law: California law permits residents of California to request notice of how their information is shared with third parties for direct marketing purposes or to opt out of such sharing. If you are a California resident and would like a copy of this notice or to opt out, please submit a written request to mailto:privacy@heatexchange.com

California Consumer Privacy Act of 2018: The CCPA gives California consumers the rights to learn about and control certain aspects of how a business handles the personal information that a business collects about them.

11.1 Information we collect

The CCPA requires that we disclose certain categories of personal information that we collect, the sources of that personal information, the purpose of collecting such information and the categories of third parties with whom we share that information. The chart below summarizes the CCPA disclosure requirements and where you can find this information in this privacy policy

Personal Information Category Sources of Personal Information (Section 3) Purpose of Collecting Information (Section 4) Categories of third parties we share information with (Section 5)

A) Identifiers reasonably capable of being associated with a person or household (such as online identifier, email address) Information you Provide Us; Information we collect from you automatically when you use our Service Providing access to and delivering the Service; Improving your experience on the Platform; Providing you a safe and secure platform Corporate Affiliates, Third Party Vendors and Service Providers; Advertisers; Analytics Providers; Law Enforcement Authorities

B) Personal information categories listed in the California Customer records statute (Cal. Civ. Code Section 1798.80(e)) such as name and telephone number Information you Provide Us Providing access to and delivering the Service; Improving your experience on the Platform; Providing you a safe and secure platform Corporate Affiliates; Third Party Vendors and Service Providers; Law Enforcement Authorities

C) Protected classifications under CA and federal law, including gender, age and citizenship Not Collected Not Applicable

D) Commercial Information, including products or services purchased obtained or considered, or purchasing or consuming histories or tendencies Information we collect from you automatically when you use our Service Providing access to and delivering the Service; Improving your experience on the Platform; Providing you a safe and secure platform Corporate Affiliates; Third Party Vendors and Service Providers; Analytics Providers; Law Enforcement Authorities

E) Biometric Information Not Collected Not Applicable

F) Internet or network activity and usage information Information we collect from you automatically when you use our Service Providing access to and delivering the Service; Improving your experience on the Platform Corporate Affiliates; Third Party Vendors and Service Providers; Analytics Providers; Law Enforcement Authorities

G) Geo-location Data Information we collect from you automatically when you use our Service Providing access to and delivering the Service; Improving your experience on the Platform Corporate Affiliates, Third Party Vendors and Service Providers, Advertisers; Analytics Providers; Law Enforcement Authorities

H) Audio, electronic, visual, thermal, olfactory, or similar information Not Collected Not Applicable

I) Professional or employment-related information Not Collected Not Applicable

J) Education Information Not Collected Not Collected Not Applicable

K) Inferences about preferences, characteristics, trends, predispositions Information you provide us; Information we collect from you automatically when you use our Service Providing access to and delivering the Service; Improving your experience on the Platform Corporate Affiliates; Third Party Vendors and Service Providers; Advertisers; Analytics Providers; Law Enforcement Authorities

NOTE: Any content contained in a chat message between users is stored as a chat message and not in your user profile or as a separate category of data. This may include certain categories of information listed above as “Not Collected.” For example, if you chat with another user about your age or education history, we do not store this data separately or use it for any purpose. We do not mine user chat messages for information and we do not share the content of our chat messages with any third parties and we do not use it for any purpose other than facilitating a chat service between users. Therefore we have listed certain categories of data as Not Collected since they are not intentionally collected by us or used for a business purpose.

11.2 Disclosure of personal information for a business purpose

In the preceding twelve (12) months, HEAT EXCHANGE has disclosed the following categories of personal information for a business purpose:

Identifiers reasonably capable of being associated with a person or household (such as name, online identifier, email address)

Personal Information categories listed in California Customer records statute

Commercial Information, including products or services purchased obtained or considered, or purchasing or consuming histories or tendencies

Internet or network activity and usage information

Geolocation Data

Inferences about preferences, characteristics, trends, predispositions

We have disclosed your personal information to the following categories of third parties:

Corporate Affiliates

Third Party Vendors and Service Providers

Advertisers)

Analytics Providers

11.3 Sales of personal information

We respect your privacy and have never sold our users’ personal information as most people understand that term. Recent laws, such as the CCPA, provide California state residents various rights over their personal information and define terms like “sale” much more broadly than the common interpretation of the term. For example, sharing user IP addresses with advertising platforms in order to show relevant advertising, is now considered a “sale” under CCPA.

In the preceding twelve (12) months, as defined by the CCPA, HEAT EXCHANGE has “sold” (as defined in the CCPA) the following categories of personal information for a business purpose:

Identifiers reasonably capable of being associated with a person or household

Commercial Information, including products or services purchased obtained or considered, or purchasing or consuming histories or tendencies

Internet or network activity and usage information

Geolocation Data

Inferences about preferences, characteristics, trends, predispositions

As defined by the CCPA, we “sell” your personal information to the following categories of third parties:

Advertisers; and

Analytics Providers (for the purposes of obtaining analytics about the activity on our Platform).

11.4. CA Rights

Under the CCPA, California residents have consumer rights including the right to access specific information and data portability; the right to request deletion of personal information; and the right to opt out of the “sale” of personal information (collectively “Rights”). We are extending these Rights to all of our users in the United States and they are described above in more detail in Section 6. In sum, the Rights and the methods for submitting requests are as follows:

Consumer Right Methods for Submitting Requests

Right of access to specific information and data portability rights

User Settings at heatexchange.com

mailto:privacy@heatexchange.com Right to request deletion of personal information

User Settings at heatexchange.com

mailto:privacy@heatexchange.com Right to opt out of a “sale” of personal information, as “sale” is defined under the CCPA

“Do Not Sell My Personal Information”

mailto:privacy@heatexchange.com California residents also have a right not to be discriminated against for the exercise of their Rights.

NEVADA

Nevada law permits residents of Nevada to opt-out of data sales by web operators. A “sale” under Nevada law means the exchange of personal identifiable information for monetary consideration to a person for that person to license or sell that personal identifiable information to additional persons. HEAT EXCHANGE does not sell your personal information under Nevada law. However, HEAT EXCHANGE is offering all of its users the right to opt out of the sale of personal information under the CCPA, which we believe contains a broader definition of “sale.”

Revised 3/30/2021